Customer Service Administrator-Waterlooville-Basic salary up to £40,000

Our client carries out installations, repairs and upgrades to automatic doors, roller and sliding shutters, barriers and gates, steel doors, steel caging systems, bar and window grilles, PVC doors and curtains, high speed doors, access control, garage doors and sectional garage doors. They are looking for a service co-ordinator to join their team on a full-time basis.

  • £30-,000 to £40,000 starting basic salary
  • Monday to Friday Working hours
  • Fulltime, Permanente position

Your role as Customer Service Administrator

  • Display the highest level of verbal and written communication to our customers
  • Display prompt and effective organisation, planning and decision making
  • Ensure the whole company is always focused on customer service best practice
  • Provide senior management and other colleagues with effective information that will identify areas for improvement
  • Ensure that customer calls and emails are handled and answered in a timely and accurate fashion
  • Ensure that customer complaints are prioritised and resolved in a professional manner
  • Maintain an in-depth working knowledge of the company’s systems and processes to include both customer service, purchasing and elements of finance
  • Ensure that specific customer enquiries are routed to the correct person or department
  • Develop an excellent relationship with the customer to encourage repeat business
  • Adhere to all industry standards and regulations, and evangelise health and safety across the business
  • Provide regular updates to the business on any customer service-related issues
  • Be flexible and pro-active in assisting in other areas of the business as appropriate

Experienced required

•             Previous experience in a similar role

•             Well organised with a ‘can do’ attitude

•             Ability to multitask in a busy environment

•             Excellent written and verbal communication

•             Strong proficiency in Excel and Microsoft


Beacon acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.


Tagged as: Banking


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