Are you looking for a role that can really make a difference?

Join a team that can impact people’s lives every daily whilst working in a dynamic, fast paced environment.

– 12 Month Contract

– £12.98 per hour

– 33 days holiday each year

– 35 hours per week

– Based in Southend on Sea

Complete our short assessment process, once we have received your video assessment we will be in contact to get your application moving!

AMS are recruiting self-motivated, customer focused candidates to join our client as Customer Service Advisors.

  • We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
  • You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
  • You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis

What you’ll do…

As a Customer Service Advisor, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Your day-to-day will include:

  • Authorising and investigating all transactions to our KPIs
  • Collecting the required information from the customers and businesses
  • Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills you’ll need…

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll work well in a fast-paced environment and have good organisational skills to deliver to deadlines. And, if you have experience of coaching and giving feedback, this would be an advantage.

You’ll also demonstrate:

  • An awareness of changes in trends, policies and regulations
  • A thorough understanding of products, processes and banking systems
  • The ability to interpret information and provide analysis and solutions to support continuous improvement
  • An understanding of our industry and its customers
  • Excellent written and verbal communication skills

Tagged as: Banking


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