Deliver world-class customer service for a leading global bank.
Customer Service Advisor – Personal Banking team
£11.42 Per Hour + Excellent Benefits
Part Time, Evening and weekend working
You’ll be the first point of support for our personal banking customers in one of our telephony banking teams We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind always.
You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
We’ll start you on a competitive salary of £11.42 per hour (pro rata for hours worked)
In this role you’ll be applying your customer service expertise when dealing with and referring customer queries. Whether it’s carrying out day-to-day banking transactions like paying bills, or helping our customers identify products and services that are right for them; you’ll be on the other end of the phone to take their calls.
As a Customer Service Representative, we’ll count on you to let our customers know their options when banking with us, so they can make informed choices.
This is a customer led role, so previous experience working in a customer service role is ideal. Telephony experience is an advantage, but not essential.
Dedication and passion for helping customers is vital. You’ll be a real people person, with excellent listening and communication skills.
Bank Holiday working is a feature of this role.
21-24 hours a week between the hours;- Tues to Friday 18:00-23:00/24:00. Midnight
Training Monday to Friday 17:00-22:00
Please note that this position will involve completing online assessments and will require pre-employment screening including a credit check and two year’s referencing.
As a Manpower employee we are delighted to offer you the opportunity to join an online learning pathway – MyPath – which is a tailored training programme to support your development journey. Throughout the programme Manpower will provide you with personalised guidance, career development through educational opportunities, training to advance your skills and meet employers’ needs today and in the future.